Booking Terms

1. Who we are and what these terms cover

These terms apply when you reserve a Skin Analysis appointment with Katie Walsh - Facial Aesthetics Clinic ("we", "us", "the clinic") through katiewalsh.beautycampaigns.co.uk and pay for it in advance.

Katie Walsh - Facial Aesthetics Clinic is the trading name of KW Facial Aesthetics Ltd, company number 15731141, registered office Freemantle House, Freemantle Road, Lowestoft, NR33 0EA. The appointment takes place at Lowestoft NR33 0EA.

By ticking "I've read the booking terms, payment policy and privacy notice" when you book, you accept these terms. They are short, please read them.

2. What you are booking

A 45 minute Skin Analysis for £49. The usual price is £75.

The appointment includes a scan of your face using our MEICET skin analyser, a report scoring your skin across the areas the analyser measures, a review of your skincare history and habits, and a personalised plan for home and clinic. The report is sent to you before you leave.

The offer is for new Skin Analysis clients at Katie Walsh - Facial Aesthetics Clinic, one per person, and runs until the places at this price are taken.

The analysis does not commit you to anything further. If a treatment would suit you, it is priced and agreed with you separately and you are never under any obligation to book it.

3. Your payment

You pay the full £49 by card when you book. There is nothing further to pay at the clinic on the day.

The £49 is not an extra cost on top of anything. It is the price of the analysis itself, paid in advance so that the time you chose is held for you. Your appointment is confirmed when the payment completes and you receive a confirmation text.

If you decide to start a treatment on the day of your analysis, the £49 comes off the price of that treatment.

The payment is non-refundable, except where section 7 (your 14-day cancellation right) applies or where we choose to refund it.

4. Moving or cancelling with 24 hours' notice

You can move your appointment free of charge, as often as you need, as long as you give us at least 24 hours' notice. Use the link in your confirmation text or email, or call the clinic on 01502 349481. Your payment moves with you to the new time.

If you cancel rather than move, with at least 24 hours' notice, your £49 stays with the clinic as a credit for 6 months from the date you cancel. You can put it towards a Skin Analysis later, or towards any other treatment or product at the clinic. It is not returned as cash.

5. Late cancellation and missed appointments

If you cancel with less than 24 hours' notice, or do not arrive for your appointment, your payment covers the time that was held for you. It is not returned and does not carry over. A late cancellation means the time can no longer be offered to someone else, which is why the payment is taken in advance.

If you arrive more than 15 minutes late we may not be able to complete the analysis properly in the time remaining, and the appointment counts as missed.

If something serious and unexpected has happened, tell us. We will listen.

6. Preparing for your appointment

The analyser photographs your skin, so please come with a clean face and no makeup. Foundation, concealer and heavy sunscreen sit between the camera and your skin and will affect the result. Recent strong sun or sunbed use also changes the reading.

If you arrive wearing makeup we will offer you the chance to remove it. If that is not possible and the analysis cannot be carried out accurately, the appointment counts as missed under section 5.

7. If a treatment would not suit you

The Skin Analysis is the service you are paying for, and you receive it in full whatever it finds. You get your report and your plan either way.

If the analysis and consultation show that a clinic treatment would not be right for you, or not right yet, your practitioner will tell you so and will explain what would help instead, including what you can do at home. You are under no obligation to book anything.

8. Your 14-day cancellation right

Because you booked online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day after you book to cancel this contract without giving a reason.

Most people want their appointment sooner than 14 days. That is why, when you book, you tick this box:

That tick is your express request for us to provide the service within the 14-day period, and your acknowledgement that the cancellation right ends once the analysis has been fully carried out. We keep a record of it with the time and date, and you receive a copy of these terms by email.

If you want to cancel under the 14-day rule before your appointment has taken place, tell us in writing. Write to us at Freemantle House, Freemantle Road, Lowestoft NR33 0EA, or call 01502 349481 and we will confirm it in writing. You can also use the form at the end of these terms. We will return your payment within 14 days of hearing from you, to the card you paid with.

Changes and cancellations outside the 14-day right are covered by sections 4 and 5.

9. Payments

Your payment is taken by Stripe Payments UK Ltd, our payment processor. Your card details are entered on Stripe's secure payment page and sent to Stripe over an encrypted connection. The clinic and the booking page never see or store your card number. Apple Pay and Google Pay are accepted.

All prices are in pounds sterling and include VAT where it applies. Any money we return goes back to the card you paid with, and usually shows on your statement within 5 to 10 working days.

10. Your information

How we use your details is set out in our Privacy Notice. In short: we use them to run your booking and to text and email you about it. You can stop marketing messages at any time by replying STOP to a text or using the link in any email.

11. Complaints

Talk to us first: 01502 349481. We aim to reply within 5 working days and to resolve any complaint within 28 days.

If we cannot resolve your complaint between us, we are not obliged to use, and do not currently use, an approved alternative dispute resolution provider. You can still take the matter to court or contact your card issuer about a card payment.

12. Other things

Nothing in these terms limits your legal rights as a consumer, including under the Consumer Rights Act 2015. If a court finds one part of these terms unenforceable, the rest still applies. We may update these terms; the version you accepted when you booked applies to that booking.

The booking page is operated on our behalf by Canguro Media AB, our marketing agency. Your contract is with Katie Walsh - Facial Aesthetics Clinic, not with Canguro Media AB.

13. Governing law

These terms are governed by the law of England and Wales, and disputes may be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts, and you keep the protection of the consumer laws that apply where you live.